Product manager for human-centered SaaS and platform systems
Seattle, WA
I turn complex workflows, technical constraints, and user needs into product capabilities teams can ship and customers can adopt.
Case studies
Selected work across loyalty platforms, aviation operations, geospatial tools, and community access products.
Owned requirements for partner and customer-facing loyalty experiences, connecting platform readiness, migration paths, and user experience details.
Translated airline operations workflows into SaaS capabilities for dispatch teams making fuel, timing, and routing decisions.
Led a capstone team focused on improving how residents discover, understand, and participate in local tool libraries.
Approach
Product manager with 5+ years building data-driven software for complex operational environments and 2.5+ years owning SaaS and platform products from discovery through launch. I pair human factors research with technical product work across APIs, data pipelines, analytics, onboarding, and decision-support tools.
Roadmaps, API capabilities, integration contracts, documentation needs, and platform features that make complex systems easier to adopt.
In-context research, workflow analysis, journey mapping, usability testing, and synthesis that connect real user needs to delivery decisions.
KPI tracking, funnel metrics, analytics instrumentation, experimentation readiness, and product decisions grounded in measurable outcomes.
Aviation, geospatial, loyalty, and data-heavy tools designed for people making high-context decisions in demanding environments.
2025 to 2026
Global travel marketplace behind Expedia, Hotels.com, and Vrbo.
Expedia Group
Led partner migrations onto a next-generation loyalty platform, defined API and data-pipeline requirements, and owned onboarding, consent, migration, analytics, and user-experience capabilities for global loyalty launches.
2023 to 2025
Real-time flight optimization for fuel savings and on-time performance.
APiJET
Owned roadmap and requirements for a SaaS aviation analytics platform used by airline dispatch teams, integrating routing, weather, fuel optimization, KPI tracking, and customer onboarding improvements.
May 2021 to Oct 2023
Aerial imagery, property data, and geospatial intelligence platform.
Promoted Apr 2022
EagleView Technologies
Promoted into the Human Factors Engineer III role, conducted in-context research with pilots and operators to improve complex geospatial and imaging systems, built a research insight dashboard, mentored teammates, and advised teams on spatial cognition and usability tradeoffs.
Led early research and design for an API developer portal, conducted workflow analysis, user interviews, journey mapping, and persona creation for flight-planning mapping tools, and partnered with product and engineering on usability requirements for data-heavy interfaces.
2021
Aerospace technologies for avionics, propulsion, connectivity, and safety.
Honeywell Aerospace
Planned and executed human-in-the-loop validation testing with test pilots for flight deck interfaces, including typography, contrast, and visibility considerations.
M.S. Human-Centered Design and Engineering
University of Washington
Coursework in usability studies, product management, information visualization, quantitative research, and physical prototyping.
B.S. Aerospace Engineering
Georgia Institute of Technology
Psychology minor; coursework in user interface design, system safety, systems engineering, and cognitive psychology.
Contact
For product roles, platform work, research-driven strategy, or a professional hello, send a note below.